Customer Support Manager
As PaperSave’s Customer Support Manager, Nadim manages the complete customer journey to increase the loyalty of PaperSave customers. Managing PaperSave’s support team, Nadim works diligently to become a trusted advisor of customers to ensure product adoption is successful. Passionate about working with customers, Nadim’s background throughout his career has been focused on ensuring the customer experience effective and satisfying.
To help manage the customer experience process, Nadim surveys every customer that reaches out to the PaperSave support team. The metrics from this survey help drive necessary improvements needed with the product and overall service.