PaperSave Technical Engineer

Job Responsibilities:

  1. Handling technical support cases and projects with respect to PaperSave customers in different geographical locations
  2. Primary task to provide technical support to PaperSave customers and maintain high level of customer satisfaction
  3. Responsible for direct customer communication
  4. Comply with all software development and quality assurance processes and participate in reviews of processes
  5. Ensure that the support cases and projects get completed within the reasonable timeframe
  6. Troubleshoot & Perform advanced/expert level triage and escalate to next level as per the process
  7. Perform reviews for code changes by other developers as directed by the Team Lead or Manager
  8. Maintains accurate work records using the tools provided
  9. Independently handle simple to complex difficulty level issues and troubleshoot
  10. Actively participate in internal team discussions
  11. Ensure case escalation procedure is strictly followed and necessary information exists in case details
  12. Adhere to laid departmental / organizational processes & procedures to the core
  13. Record every detail related to Case/Project in CRM with all necessary fields

Technical Skills Required:

Essential:

  • Excellent in C#, ASP .Net, WCF, Web Services, Windows Services

Desirable:

  • Practical experience on Sharepoint, CRM

Experience Range:

  • 3 to 6 Years

Qualification required:

  • B.E. (Information Technology) / B.E. (Computer Science) / M.C.A. / B.Tech (Information Technology)

Additional Certification required:

  • NA

Personal qualities & Behavioral traits:

  1. Verbal and Written Communication Skills
  2. Client Communication
  3. A good Team Player
  4. Highly motivated & self-driven with a proven ability to perform multi-tasking
  5. Achieving assigned Deadlines
  6. Never give up attitude
To apply, please send your updated resume and cover letter to careers-india@papersave.com.